Customer Services Agent is the primary front-line contact for Pathway’s clients, partners, customers, and all business development efforts. Provide communication between Pathway and clients, partners, and customers as it relates to accessioned samples, sample status, sample issues or failures, issue resolution, lab issues or delays, product inquiries, pricing questions, or process training and general questions
The Software Engineer is responsible for the development and implementation of Pathway’s internal and customer-facing applications. These include web-based applications such as online ordering systems, internal order fulfillment programs, mobile applications, customer service tools and Laboratory Information Management System (LIMS).
The successful candidate will develop bioinformatics pipelines and analysis software to support clinical assays. As part of this role the candidate will collaborate with staff from the clinical laboratory, research & development and IT/Engineering. Scientist will provide data analysis support for the R&D group during assay development.
The successful candidate will develop the infrastructure and processes for customized web-based LIMS systems.
Responsible for ensuring the integrity of Pathway Genomics’ mission critical systems the SQA Engineer works closely with the software and product development teams to build, drive, and implement quality assurance processes used throughout the software development life cycle. From requirements validation, through test development and execution to exit approval, the SQA Engineer ensures a fully integrated approach to quality assurance of all of the company’s products, tools, processes and assets.
This role requires hard work, positive attitude, and commitment to excellence. This role is appealing to top performers.
The Inside Business Development Representative is responsible for expanding the usage of Pathway Genomics tests.